Feedback on services for children and young people
The 'Have Your Say' team at City of York Council listens to feedback about council or local health services which children and young people have received.
Find out how to send:
Feedback to City of York Council
Anyone can send feedback or make a complaint about a City of York Council service; this might be because they're:
- unhappy with the service they received or they feel the service provider could have done things better
- happy with the service they experienced and would like to let the service provider, or a named worker, know
You can make a complaint yourself; contact the council's Have Your Say Team.
Complain with support from an advocate
All young people under the age of 18 and accessing support from children’s services are entitled to support from an advocate when making a complaint.
An advocate can:
- help you understand the different options about how to share your concerns, including making a complaint
- help you understand your rights and entitlements
- help you write your complaint
- help you understand information and responses you may receive
- support you throughout the complaints process
To have an advocate support you with making a complaint:
- email: [email protected]
- telephone: 07769 725174
- submit an online referral
Feedback about a health service
Children aged up to 18 years can access advocacy support if they would like help to send feedback or make a complaint about a health service.
This advocacy service is provided locally by York Advocacy Hub, contact them via:
- telephone: 01904 414357
- text: 07864 728942
- email: [email protected].