The Have Your Say team at City of York Council is there to hear your feedback about the services you receive.
See details of how to complain or make a compliment about council services, or about local health services.
Anyone can make a complaint about a City of York Council service. This might be because they’re unhappy with the service they received or they feel the service could have done things better.
All young people under the age of 18 and accessing support from children’s services are entitled to support from an advocate when making a complaint.
An advocate can:
You can give a compliment about a City of York Council service or a named worker. This could be where you’re really happy with the service you’ve experienced and you would like to let the service or worker know.
You can give a compliment about a council service by contacting the council's Have Your Say Team on telephone: 01904 554145, or email: [email protected]. You can also submit a complaint or compliment online.
Children aged up to 18 have an entitlement to access advocacy support if they would like help to make a complaint about a health service. This advocacy is provided locally by York Advocacy Hub.
Contact York Advocacy Hub on telephone: 01904 414357, by text on telephone: 07864 728942, or on email: [email protected].